A woman surprised by a malfunctioning freezer

Common Fridge Freezer Faults and How To Get Them Fixed

A fridge freezer that isn’t working is not only frustrating but also spoils your food. Whether the fridge or the freezer is not working, these faults can disrupt your daily life and cause food waste and spoilage. Let’s explore some common fridge freezer faults and why they happen. We’ll also find solutions to these fridge-freezer faults to get your appliance running flawlessly once again.

Key Takeaways

  • If the coils of your fridge freezer are covered in dust, heat does not escape efficiently, reducing cooling power.
  • A damaged air damper or blocked airflow between the freezer and fridge compartments can cause fridge problems while the freezer works fine.
  • Noise issues are linked with an internal component fault of your fridge-freezer.
  • A power supply issue, a blown fuse, or a compressor fault can cause the fridge freezer to completely shut down.

Fridge Freezer Problems and Their Solutions

A repairman inspecting a fridge freezer

The following are common fridge-freezer problems, their causes, and how to fix them.

Fridge Freezer Not Cooling Properly

A man and woman worried about the fridge-freezer not cooling properly

It is one of the most common fridge-freezer problems. You can notice this if your food starts spoiling more often and the ice cream in the freezer gets softer than usual. This issue typically increases gradually, making it harder to spot until it becomes a major concern for your food’s spoilage.

Causes

This usually happens if the condenser coils are dirty, the air vents are blocked, or the thermostat is faulty. If the coils of your fridge freezer are covered in dust, heat does not escape efficiently, reducing cooling power. Blocked air vents prevent cold air from circulating effectively. Lastly, a malfunctioning thermostat fails to regulate temperature with accuracy.

Solution

A professional engineer will inspect the thermostat, check the compressor, and ensure that the airflow systems are functioning properly. This also helps prevent recurring issues and provides safety and consistency for your fridge-freezer appliance.

A family is enjoying complete peace of mind in the kitchen

Appliance Insurance

Protect your essential Kitchen appliances from unexpected breakdowns. We provide coverage for numerous white goods, ensuring your peace of mind.

Freezer Not Working While Fridge Is Running Fine

A frost buildup inside a freezer

A freezer that isn’t working is another common problem. You can notice this issue if the frozen items start to thaw, even though the fridge section is all fine. This can be frustrating, particularly for people who rely a lot on frozen food storage. If you’re experiencing this issue frequently, you can read more about freezer not freezing to understand deeper causes and fixes.

Causes

This problem is often linked to a defrost system failure, an evaporator fan issue, or ice buildup around the coils. If the defrost heater or timer is faulty, frost can accumulate and block airflow. A broken evaporator fan indicates that cold air isn’t circulated properly.

Solution

Instead of attempting manual defrosting procedures, it is recommended to contact a professional. Engineers can quickly diagnose whether a fault lies with the defrost heater, fan motor, or timer. Getting your fridge-freezer fixed by a professional helps you address this problem.

Fridge Not Working, But Freezer Works

A person checking problems with the fridge

Is your fridge not working while the freezer is in fine condition? This indicates that you will have spoiled food, while frozen items might still be intact. Issues where either the fridge or freezer is not working can create an imbalance in performance.

Causes

The most likely culprit is a faulty or damaged air damper or blocked airflow between the freezer and fridge compartments. The damper controls how cold air enters the fridge. Ice buildup can also block airflow.

Solution

This is another issue that is better handled by a qualified professional, who will perform checks on the air damper and airflow passages. Furthermore, they will also test the sensor and control boards. It is not recommended to dismantle these components yourself, as you might damage the important functioning parts of your fridge-freezer.

Noises and Performance Issues

A repairman checking a fridge freezer for unusual noises

If you hear unusual sounds, it can indicate fridge-freezer problems linked to internal components. You might hear sounds like rattling, clicking or buzzing.

Causes

Those noises often indicate a failing compressor, worn-out fan motors or loose internal components. A compressor that is struggling to start can produce clicking sounds. Also, a faulty fan motor produces loud buzzing sounds.

Solution

A professional engineer can diagnose compressor or motor-related issues. They can also tell whether the noise signals a minor repair or a major component replacement. This is important to prevent costly breakdowns and for the smooth operation of your fridge freezer.

Fridge Freezer Completely Shut Down

A woman wondering what’s wrong with her fridge freezer

Worried about why your fridge freezer has completely shut down? This problem is more likely due to electrical issues, but other faults can also cause it.

Causes

A power supply issue, a blown fuse, or a compressor fault most often cause this problem. These problems can be as simple as a loose plug, but they can also be a major mechanical fault.

Solution

Apart from checking the plug or circuit breaker, homeowners in the UK should avoid DIY electrical work. A qualified engineer will inspect the compressor, control board and wiring. As this issue is linked to the major electrical components of your fridge freezer, it is best to have them fixed correctly by a professional.

Additional Fridge Freezer Problems

The following are some additional fridge freezer problems that you might encounter:

Water Condensation in the Base of the Fridge

If water builds up in the base of the fridge, this issue is likely caused by a blocked drain hole. What happens is that the water condenses at the back of the fridge, where it’s colder, and then runs down into the drain hole, where the compressor evaporates it.

This happens when food waste, dirt and dust are stuck in the drain hole. This causes the water to run down. It can be cleared with a wire or a cotton bud.

Fridge Freezer Makes More Noise Than Usual

Many processes are happening inside your fridge-freezer that produce sounds. For instance, the compressor, the evaporator fan or the defrosting of ice are some common routine processes that produce sound in your fridge freezer.

However, you might also hear noises beyond the routine ones, for instance, a compressor failing to push refrigerant into the coils outside. Also, the evaporator tray moving can also make more noise.

Issues with the compressor normally fall outside the economical repair range, as a new compressor can cost £180, which, combined with the cost of hiring an engineer, can be quite expensive.

Fridge-Freezer Light Not Working

If your fridge freezer’s light isn’t working, there are a couple of ways to approach the problem, depending on the type of light installed.

If your fridge freezer has an LED strip light installed, it is better to get help from a professional. However, if your fridge-freezer has a bulb, you can fix it yourself by replacing it.

Worn Door Seals

One reason your food may be spoiling is your door seals. If your fridge-freezer is old, check whether the seals are torn or worn, which can cause improper cooling and spoil the food.

A good way to check the seals is by doing a note test. Close the door with a £10 note between the door and the seals. If the note holds properly while the door is closed, the seals are in fine condition. Do this test on all the doors, rather than just by the handle of your fridge freezer.

You can find door seals for your fridge-freezers for £20- £70 and have them replaced by a professional.

Why Has My Fridge Freezer Stopped Working

If your fridge freezer has stopped functioning completely, here are some fridge-freezer troubleshooting things to check:

  • You should first check whether your fridge-freezer is installed accurately. This means checking whether there is enough clearance around the back and the sides for proper air circulation.
  • Next, check the thermostat to see whether it is set accurately.
  • Check for damaged door seals.
  • Inspect if the fridge is organised correctly from inside and make sure it’s not overloaded.
  • If there is a component failure, it’s better to contact a professional and get it fixed as soon as possible to avoid food spoilage.

Conclusion

Conclusively, some fridge-freezer faults can be solved easily with quick adjustments by a certified engineer. However, certain mechanical and electrical failures require a thorough inspection and detailed repair. It’s important that homeowners can spot major faults early, such as inconsistencies in cooling, the fridge or freezer not working, or the cooling not working at the right intensity.

Therefore, staying informed about potential problems with your fridge-freezer is important for making an informed and cost-effective decision. Also, to minimise costly repairs and protect your appliances in the long run, you should get appliance insurance that provides coverage for breakdowns and repairs.

At 24|7 Home Rescue, we aim to keep our blogs accurate and helpful at the time of publication. However, details such as images, services, or product information may change. Content is for general information only and not professional advice. For the latest updates, please review our Terms & Conditions or contact us directly. 24|7 Home Rescue accepts no liability for actions based on outdated or incomplete content. Our team is always happy to help with any questions.

Posted by: Martin Astley 09 April 2026