If your external door or window lock has been damaged, broken, or is no longer properly securing your home, for example, after a break-in attempt or storm damage, call us immediately. We’ll arrange for an approved engineer to make your home safe and secure again.
Single Payment
Security Repair
Repairs and assistance for locks, doors, and windows
£399.00
one off payment
- Securing of Your Home
- Skilled Technicians
- Fast Response Times
- Nationwide Coverage
Pay Monthly
My Home Plus
Complete Peace of Mind
£37.49/month
£24.99
/month
£60 Upfront Repair Fee
- Eligible For 2 Year Price Fix
- Boiler Breakdown
- Annual Boiler Service
- Central Heating System
- Plumbing
- Home Electrics
- Home Security
- Pest Control
- Drainage
Trusted Home Security Support When It Matters Most
Our experienced team offers quick and professional assistance across the UK when your home’s security is compromised. Whether you need a one-off emergency response, we’re ready to restore safety to your property without delay.
Protect Your Home with Responsive Security Assistance
Our service includes repairs or assistance when your home is not secure due to damage or failure of an external lock, door, or window. With just one call, you can get the help you need to make your property secure again. From boarding up broken windows to restoring access after a lock failure, we act fast to keep you and your home protected.
How did we do?
We want you to get the help you need, when you need it most. So far we’ve helped…
We accept over 99% of claims!
Cover
Boiler
Appliance
Car Breakdown
Accept Rate
99%
99%
100%
Information in this table is based on claim information gathered from 24|7 Home Rescue on 01/05/2024 – 30/04/2025
We’ll beat your renewal quote, or we’ll give you £100 cash! *for more information see our Terms and Conditions
24|7 App – the smart way to get in touch
With the 24|7 App you can easily contact us or log a claim and get help when you need it. Once logged in you can book your boiler service, request help, view your documents and more.
Download from the app store!
Log a claim
Quickly log a claim and request help.
Book boiler service
Easily book a date for an engineer visit convenient to you
View your documents
All your important documents in one place, here when you need them
Contact us
Multiple contact options available: phone, chat, and email
View latest offers
Latest offers can be found in your MyAccount Rewards & Offers section.
Upgrade your policy
Need more cover? Quickly upgrade to the level of cover you need
The 24|7 Team Is Always Happy to help! Our Customers Have Said…
The engineer was quick, clean and tied up after himself. He gave clear explanation of what the problem was and what he had done to repair it. He also …
Good service from engineer. He went through issue plus options and answered all my questions. Repair carried out quickly.
Home Security Explained
Does this cover include lost keys or accidental lockouts?
No, this cover does not include lost keys or accidental lockouts. Our policy focuses on repairs or replacements due to damage or failure of external doors, windows, or locks.
What types of locks are covered?
We cover repairs or assistance for external door and window locks, contributing to your home’s security. This typically includes standard door locks, multi-point locks on uPVC doors, and window locks. Specialist locks (e.g., safes) and internal door locks are not usually included; see your policy terms for the complete list.
Will you replace broken glass in windows or doors?
Our priority is to make your home safe and secure. If a broken window or door leaves your home vulnerable, we’ll arrange temporary boarding or repair to secure it. Complete glass replacement may be placed separately, depending on your cover level, we’ll advise you on the best next steps.
Who will carry out the work?
We only use vetted, qualified, insured engineers for lock, door, and window repairs. They’ll attend to emergencies quickly and work according to UK home security standards. Your safety and peace of mind are our priority.
How does the refer a friend promotional offer work?
Our Refer a Friend offer is simple and rewarding! For every friend you refer to us who signs up for any of our Boiler Insurance Policies, you’ll receive a £20 cashback.
Once your friend completes their registration and the policy becomes active, we’ll process your cashback reward.
What is VP Collections?
VP Collections Ltd is a sister company of 247 Home Assist Ltd t/a 247 Home Rescue that collects customer payments. VP Collections Ltd collects payments in respect of your agreement from your bank account on behalf of 24|7 Home Rescue and Evolution Insurance Company Limited.
If you have any further questions please just contact us.
How can I access extra help and support as a vulnerable customer?
If you have a disability, health concerns, specific access needs, or are facing challenging circumstances, we’re here to help. Our team is dedicated to understanding your individual needs and adapting our services to support you. Simply give us a call at 0345 3192 247, and we’ll provide the extra assistance you need.
