Tailored to your needs! Choose Your One-Off Boiler Repair Option

Our engineers can repair natural gas boilers in your home. However, our boiler eligibility rules will confirm if we can assist you with the repair for your specific boiler make and model.

The initial non-insurance repair doesn’t include any unrelated faults. We’ll quote separately for other work needed for unrelated faults. This may happen if, for example, you call us for an emergency boiler repair but also ask us to fix a leaking radiator.

Please note that once we’ve started the job, you will no longer be able to cancel it and will be liable for any costs. You have 14 days to cancel your one-off repair. This 14-day period is your cooling-off period, which will begin from the day your one-off repair is accepted.

Your My Heating 12-month insurance policy will run alongside your non-insurance one-off repair and if you choose to cancel the policy after the repair and within the first 12-month period, you will be expected to repay the remainder of the balance due to us having deducted the monthly payments you have made to date.

It depends upon your situation. Let’s say you bought a new boiler and don’t have a landlord cover or boiler cover in place (these generally provides cover for emergency gas boiler repair). So, in that case, first of all check whether your boiler remains under manufacturer warranty.

If it’s not under warranty, then a one-off boiler repair could be an option to consider. For ongoing boiler breakdown protection, you could consider our repair and cover option or any of our annual insurance policies.

If your Boiler is more than ten years old, it could suffer from ongoing boiler breakdowns and is likely to be less efficient than a new boiler, so could mean more expensive energy bills. Replacing an older boiler can be the more cost effective solution, depending on your personal circumstances. If you find replacing your Boiler expensive, you can also get a boiler on finance.

Once you give us a call or book an appointment with us, we aim for our engineers to attend your property within the next 2 days. The duration of the repairing process will be dependent on the complexity of your boiler problem. If parts are required, this may extend the time taken to fix your problem.

Our boiler repair services are available in major cities across the country, including Edinburgh, Glasgow, London, Birmingham and all over mainland England, Scotland and Wales.

Our Refer a Friend offer is simple and rewarding! For every friend you re fer to us who signs up for any of our Boiler Insurance Policies, you’ll receive a £20 cashback.

Once your friend completes their registration and the policy becomes active, we’ll process your cashback reward.

*Terms and conditions apply.

VP Collections Ltd is a sister company of 247 Home Assist Ltd t/a 247 Home Rescue that collects payments from customers. VP Collections Ltd collects payments in respect of your agreement from your bank account on behalf of 24|7 Home Rescue and Evolution Insurance Company Limited.

If you have any further questions please just contact us.

If you have a disability, health concerns, specific access needs, or are facing challenging circumstances, we’re here to help. Our team is dedicated to understanding your individual needs and adapting our services to support you. Simply give us a call at 0345 3192 247, and we’ll provide the extra assistance you need.