Half Price Home Emergency Cover

Home emergency cover and boiler cover are two different types of policy. My Home Essentials covers plumbing, drainage, home electrics, home security, and pest infestation; boiler and central heating cover are not included. If you are looking for home emergency and boiler cover under one policy, My Home Plus combines both.

No. “My Home” and “My Home Plus” products provide cover for boiler, central heating and other (for example plumbing and electrics) emergencies and breakdowns. “My Home Essentials” provides cover for plumbing, electrics, drainage, home security and pest infestation problems.

These products do not provide cover for damage caused by events normally included in Home Insurance policies like Fire, Theft, Storm, Flooding, Subsidence, Escape of Water. If you need Home Insurance for your buildings, contents and personal possessions, please contact another provider.

When an emergency or breakdown occurs, notify your provider as soon as possible — most policies require contact within 24 hours. Your provider will attempt to resolve the issue remotely; if not, an engineer will be arranged to visit your property and carry out the repair. With 24|7 Home Rescue, you can report a claim anytime via the claims helpline, My App, or My Account online.*

*Subject to terms and conditions.

Our engineer will aim to resolve the fault on the first visit; however, if the repair is complex or requires replacement parts, additional visits may be needed.

Our Refer a Friend offer is simple and rewarding! For every friend you refer to us who signs up for any of our Boiler Insurance Policies, you’ll receive a cashback payment. Once your friend completes their registration and the policy becomes active, we’ll process your cashback reward.*

For our Cash back promotion see the terms and conditions below.

*Terms and conditions apply.

VP Collections Ltd is a sister company of 247 Home Assist Ltd t/a 247 Home Rescue that collects payments from customers. VP Collections Ltd collects payments in respect of your agreement from your bank account on behalf of 24|7 Home Rescue and Evolution Insurance Company Limited.

If you have any further questions, please don’t hesitate to contact us.

If you have a disability, health concerns, specific access needs, or are facing challenging circumstances, we’re here to help. Our team is dedicated to understanding your individual needs and adapting our services to support you. Simply give us a call at 0345 3192 247, and we’ll provide the extra assistance you need.